Refund Policy
Last updated: July 27, 2024
Thank you for using BPX Master. Our platform facilitates financial transactions, including deposits and withdrawals. This policy outlines the terms under which refunds may be processed. Please read it carefully.
1. General Policy
Due to the nature of our services, which involve the transfer of funds to and from external exchange platforms and personal bank accounts, all transactions are generally considered final once they have been successfully processed and confirmed.
2. Deposit Transactions
When you deposit funds, they are held in your BPX Master wallet. These funds are available for transfer to your linked exchange account or for withdrawal. Since these are direct deposits of your own funds, the concept of a "refund" in the traditional sense does not apply. If you wish to retrieve your deposited funds, you must initiate a withdrawal request.
3. Withdrawal Transactions
A withdrawal transaction moves funds from your BPX Master wallet to your designated bank account. Once a withdrawal has been marked as "Approved" and the funds have been disbursed from our system, it cannot be reversed or refunded. It is the user's responsibility to ensure that all withdrawal information, including bank account details, is accurate before submitting a request.
4. Disputed or Failed Transactions
If a deposit is not credited to your account after approval, or if a withdrawal fails to appear in your bank account after being marked as "Approved" within the standard processing time, please contact our support team immediately. We will launch an investigation to trace the transaction.
If our investigation determines that a transaction failed due to an error on our part or within our banking partners' systems, a full credit or refund of the transaction amount will be issued to your BPX Master wallet or resent to your bank account.
5. Incorrect User Information
We are not liable for losses incurred due to incorrect information provided by the user. This includes, but is not limited to, incorrect bank account numbers, account holder names, or deposit references. Please double-check all information before confirming any transaction. Transactions sent to incorrect accounts due to user error are generally irreversible.
6. How to Request a Transaction Review
To report a problem with a transaction, please navigate to our Contact Us page and provide the following information:
- Your full name and registered email address.
- The transaction ID, date, and amount.
- A clear description of the issue.
- Any relevant supporting documents (e.g., bank statements showing the missing transaction).
Contact Us
If you have any questions about our Refund Policy, please do not hesitate to contact us through our official support channels.